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Traderlo solutions to make your transfer smooth!
The seller has failed to transfer the domain I bought. Can I get a refund?
These cases are extremely rare. If the domain transfer has failed, the money should be refunded to your account funds automatically. Refunds might take upto 10 days if you paid using credit/debit card. If you do not see a refund within this time frame, please contact our support team at firstname.lastname@example.org.
Is the domain transfer process easy and manageable on Traderlo?
Traderlo provides a user-friendly platform to make the transfer process as easy as possible. We provide comprehensive tracking facilities to our users. Users can track their orders in the My Activity tab which provides them with end-to-end transfer process updates.
I've agreed on a price with a buyer. Can I start the transfer immediately?
You would not be able to start the transfer immediately after the acceptance. Once Traderlo receives payment from the buyer then the seller gets notified through email to initiate the transfer process.
How can I confirm my domain name transfer?
You can track domain transfer in your My Activity tab. If you are a buyer, you can check the status in Buying Activity → My Orders → Track If you are a seller, you can check the status under Selling Activity → Customer Orders → Track Traderlo sends a confirmation email for your domain name transfer, for more please contact our support team at email@example.com.
How does the product transfer take place on Traderlo?
Once Traderlo receives the confirmation of the buyer’s payment, the seller is notified to initiate the transfer, following which the buyer receives the auth code.
The seller has failed to transfer the domain I bought. What should I do?
These cases are extremely rare. If the domain transfer failed, the money should be refunded to your account automatically. If you do not see a refund or want to transfer it back to the payment source, please contact our support team at firstname.lastname@example.org.
How can I track the status of product transfer?
Once you buy or sell a product on Traderlo, you can check the transfer status in the My Activity tab as follows: A buyer can check the status in Buying Activity → My Orders → Track. As soon as you place an order followed by successful payment, you can track your order to know which stage of transfer it is at. After you receive the domain, please confirm to acknowledge the completion of the process. A seller can check the status under Selling Activity → Customer Orders → Track.
How long does the domain transfer take?
Traderlo has a guaranteed 2 to 10 business days period for domain transfer, failing in which 100% of the amount will be refunded.
What is an auth-code?
An auth-code is an Authorization Code or Transfer Code created by a registrar to identify the domain name holder and prevent unauthorized transfers.
How long does the buyer have to wait to make payment?
The buyer will make the payment immediately at the time of checkout. Traderlo will hold the payment till the seller delivers the asset as described. Once the buyer confirms that they have received the domain and all the associated files, Traderlo releases the payment to the seller.
Do I have to transfer my domains to Traderlo in order to sell them?
No, you just have to list it! Once you have agreed on selling it to your chosen bidder, you will have to wait till the buyer makes the payment (which Traderlo will hold). Once the payment is done, you can initiate the transfer as per Traderlo’s instructions.